faqs
questions and answers
General Questions:
Your E-Bike rental comes with everything you need to hit the road:
- E-Bike (obviously! 🚲⚡)
- Helmet (safety first! 🪖)
- Bike Lock (because we’d like to keep our bikes safe 🔒)
- Cell Phone Holder (one per group – perfect for navigation & photos! 📱🗺️)
- Free Easy-to-Follow Map (designed for effortless exploration of Vancouver’s top sights 🏙️)
Everything you need for an effortless and enjoyable ride! 🚴♂️✨
Our rental fleet features one main style: the Alien Astro Step-Thru. It’s versatile and our most popular model. An E-Bike designed for our mature customers in mind.
The **Alien Astro E-Bike** comes equipped with a **500W motor, pedal assist, full throttle, and fat tires** for easy handling of Stanley Park trails. It fits riders from **4’10” to 6’4″** and up to 350 lbs, with adjustable handlebars and includes a handy rear bag for essentials.
Cancel Anytime, Worry-Free—The Best Policy in the Industry! 🏆
| Cancellation Period | Refund Policy |
|---|---|
| 24+ Hours Before | Full Refund (Cancel or Reschedule via Confirmation Email) |
| Same Day | Call us for changes and cancellations.📞 (Applies to hourly rentals only. Tours cannot cancel same day) |
| No-Shows | No Refunds. 🚫 |
Premium E-Bikes, Brand New Every Year! 🚴♂️✨
Our E-Bikes are top-quality, well-maintained, and replaced annually to ensure the best riding experience.
| Rental Package | Price | Avg. Cost Per Hour | Best For |
|---|---|---|---|
| 2 Hours | $49 | $24.50/hr | Stanley Park OR Granville Island loop |
| 3 Hours (Most Popular) | $65 | $21.67/hr | One major loop with time for photos |
| Half Day (5 Hours) | $79 | $15.80/hr | Explore multiple routes with breaks |
| Full Day (7+ Hours) | $99 | $14.14/hr | See it all! Picnic, UBC trek, or sunset ride |
Multi-Day Rentals Available! Call us at 778-761-3987 for availability and special rates.
🚀 Book NowBook at least 12 hours in advance for 10% off your entire package. Use promo code EARLY10. Book risk-free and reserve your E-Bikes now!
Think of it as packing for a mini adventure! 🎒
- Water (stay hydrated 💧)
- Hat & Sunglasses (sun protection 🕶️🌞)
- Sunscreen (because sunburns aren’t fun 😎)
- Snacks & Drinks (fuel for your ride! 🍎🥤)
- Weather-appropriate clothing (dress smart! ☁️🌧️)
| Age | Requirement |
|---|---|
| 16+ years | Can rent an e-bike (staff discretion applies based on height and ability). |
| Under 19 | A parent or guardian must be present. |
Protect Your Ride – Flexible Options Available! 🛡️
| Item | Details |
|---|---|
| Basic Theft Protection (Included with Every Rental) | Included at no extra cost. Covers theft with a deductible of $999. Does not cover damage or loss due to improper locking. |
| Theft Protection Plus (Peace of Mind Upgrade) | $14.95 per bike/day. Includes theft protection with $0 deductible and damage forgiveness up to $750 for accidental incidents. |
| Refundable Security Deposit | $250 per bike (pre-authorized on your credit card). Waived with Theft Protection Plus. |
Note: If protection requirements are not followed, renter is responsible for the full replacement charge of $2,400 (plus tax).
Protect Your Ride – Lock It Up! 🔐
- A high-quality lock is included with every rental. 🛑
- Always lock your E-Bike properly whenever you park it – theft can happen anywhere, even in safe cities like Vancouver.
- Replacement cost if stolen and not covered: $2,400 + tax.
🛡️ Protection Plan Options
- Basic Theft Protection (Included) – Theft coverage only, with a $999 deductible. No damage coverage.
- Theft Protection Plus ($14.95/day) – $0 deductible for theft, and includes up to $750 in accidental damage forgiveness.
📋 To Qualify for Any Protection Plan:
- Take a locking photo every time you leave the bike unattended:
- Bike must be locked to a fixed, immovable object (e.g., bike rack, steel pole).
- Lock must pass through the frame or rear wheel.
- The Alien security tag must be clearly visible in the photo.
- Report theft immediately: Call us at 778-761-3987.
- File a police report within 24 hours:
- Submit the report online: Vancouver Police Online Report
- Or call the Vancouver Police Non-Emergency line at 604-717-3321.
- Provide us the police report number and return the original lock and key (if available).
🔹 Important: No photo = no coverage.
Failure to follow the required steps will void protection and result in full liability.
Need Assistance? We’ve Got Your Back! 🚑
- Flat tire or mechanical issue? Call us at 778-761-3987 and we’ll dispatch help ASAP.
- Prefer WhatsApp? Chat with us live on WhatsApp.
- In a real emergency? Lock the E-Bike and call 911 immediately.
- $15 per 15 minutes late applies if you exceed your time without asking us first. We have stiff penalties because there could be comeone waiting on your to return you ebike and next in line.
- Having too much fun? Need extra time? Call us ahead, and we’ll see what we can do! If there is no bookings after you we can upgrade you to a higher package and save you money!
world famous seawall awaits
Book now risk-free! 🚲 Lock in your adventure before it sells out—Vancouver’s busy season fills up fast!
e-bike rentals for Corporate rentals and events:
We’ve got your team covered with up to 16 E-Bikes per van, ready for delivery across the Lower Mainland!
Whether your adventure starts at the Olympic Torch or ends at Granville Island, we’ll get your team rolling.
- Flexible delivery & pickup at your desired location.
- Ideal for team-building events, off-sites, and corporate incentives.
- Convenient logistics so you can focus on fun, not planning.
Just don’t try to pedal across the water—our E-Bikes aren’t fans of swimming! 😆
📧 Email us for details: events@ebikerentalvancouver.com
Planning a large group outing? We’ve got exclusive packages & discounts just for you!
- Available for corporate events, conferences, and private groups.
- Discounts available for groups renting 6 or more E-Bikes.
- Custom add-ons: guided tours, scenic stops, and catering options (on request).
Get the VIP treatment! Contact us at:
📧 events@ebikerentalvancouver.com📞 +1-778-761-3987
Sky’s the limit! Your route, your way. 🚴♂️
From Metrotown to Downtown, North Vancouver to UBC, we tailor your E-Bike tour to your group’s interests.
Want something unique? We can design your ride around:- Historic landmarks & city attractions 🏛️
- Seawall & waterfront routes 🌊
- Food & drink stops for a tasty adventure 🍽️
Looking for a fun corporate challenge?
While we don’t have built-in activities, we love helping you set up scavenger hunts or other interactive challenges.
Ideas for Your Team Ride:- Photo challenges 📸
- Trivia stops 🧠
- Checkpoints at key landmarks 🚩
Just remember, finding a hidden E-Bike in Stanley Park might be tougher than you think! 😆
The early bird catches the E-Bike! 🕒
Peak season (May–September): Large corporate bookings should be made at least 2-4 weeks in advance to ensure availability.
- Smaller groups (6-10 riders) – book at least 1 week ahead.
- Larger groups (10+ riders) – book 2+ weeks ahead.
- VIP & custom tours – contact us early for the best selection!
📧 Secure your date now: events@ebikerentalvancouver.com
e-bike rentals for film and movies
Need a fleet of E-Bikes for your next blockbuster? 🎥🚴♂️
Just email us the details, and we’ll roll out the red carpet—E-Bike style. Our vans are ready to deliver the stars (E-Bikes, that is) right to your set.
Just ensure your epic chase scenes are E-Bike-friendly! 🏎️💨
📧 Email us for details: events@ebikerentalvancouver.comNeed E-Bikes for a day, a week, or a month-long epic?
We’ve got you covered. Whether your film shoot is a one-day production or an extended shoot, we can accommodate your needs.
Just remember—our E-Bikes don’t do their own stunts! 🎭
📧 For long-term rental details: events@ebikerentalvancouver.comNeed custom props? Our E-Bikes prefer to stay in their original “costumes.”
Minor modifications may be possible, but they must be returned in their original condition. No permanent tattoos or piercings, please! 😆
📧 Contact us for customization requests: events@ebikerentalvancouver.comWhere can E-Bikes be used for filming?
E-Bikes can operate in nearly all locations where regular bikes are permitted.
⚠️ Check your local regulations before filming. And remember—no E-Biking through the mayor’s rose garden! 🌹🚴♂️
We handle logistics so you can focus on filming! 🎬
- All E-Bikes are delivered in a Ford Transit Van, fully charged and ready to go.
- Our team ensures each E-Bike arrives in perfect working condition.
- If there’s any on-set drama (of the mechanical kind), our technician is on hand to save the day! 🛠️