faqs

questions and answers

General Questions:

🕒 HOURS OF OPERATION

Store & Booking Hours

Regular Hours: Everyday from 10:00 AM to Sunset (Weather Pending)

ONLINE BOOKING Highly Recommended! Peak season sells out daily. Online bookings feature earlier start-time availability.

Google Listing: Click Here for Verified Live Hours

Once Booked: Your E-Bikes are reserved specifically for your start time. Need changes? Modify easily via your confirmation email or by calling 778-761-3987.

🚀 Book Now

📞 CONTACT INFORMATION

Get in Touch With Our Team

Phone Hours: Everyday from 9:00 AM to 8:00 PM (PST)

📞 Local Phone / SMS: 778-761-3987

📞 Toll-Free: 1-877-45-ALIEN (25436)

💬 Live Chat: WhatsApp Us Direct

📧 Email: info@ebikerentalvancouver.com
We respond faster than a squirrel on an E-Bike — well within 24 hours! 🐿️🚲

🚀 Book Now

🚴‍♂️ WHAT’S INCLUDED WITH YOUR RENTAL?

Every E-Bike Rental Includes:

Premium E-Bike (Clean, tuned, and fully charged 🚲⚡)
Safety Helmet (Fitted per rider 🪖)
Heavy-Duty Lock & Key (Secure locking hardware included 🔒)
Cell Phone Holder (1 per group – essential for map navigation 📱🗺️)
Custom Seawall Route Map (Easy-to-follow routes to all top sights 🏙️)

🚀 Book Now

🚲 WHAT E-BIKES DO YOU HAVE?

Vancouver’s Largest & Most Diverse Fleet

We select the optimal e-bike upon arrival based on your height and riding style. Specific preferences can be requested in your booking notes!

Step-Thru Comfort E-Bikes: Upright riding posture with pedal-assist + throttle. Extremely comfortable for mature riders!
Fat Tire / Heavy-Duty E-Bikes: Rugged, high-capacity models designed for stability and heavier load capabilities.
Lightweight E-Bikes: Agile, lower-power units perfect for beginners or hesitant riders.
Teenager-Friendly E-Bikes: Lower-wattage models tailored for young riders ages 14–15.

Rider Accommodations & Weight Limits

Category	Specification Standard
Rider Height Range	Comfortably fits riders from 4’6″ to 6’6″.
Standard Fleet Capacity	Accommodates riders up to 300 lbs.
Heavy-Duty Fleet Capacity	Supports load capacities from 300 lbs up to 450 lbs.

🚀 Book Now

🌊 WHY START ON THE FALSE CREEK SEAWALL?

The Ideal Launchpad for Vancouver Cycling

Central Starting Point: Located right downtown in False Creek — no riding through dense vehicular city traffic!
Direct Path Access: Immediate connection to the 28 km continuous Seawall route leading into Stanley Park.
Protected Lanes: Enjoy access to over 40 km of AAA continuous seaside bike networks.
Transit & Ferry Adjacent: Short walk from 3 SkyTrain stations & right next to the Plaza of Nations Water Taxi stop.
Dedicated Practice Area: Test-ride your e-bike in a car-free zone before hitting the main pathway.

🚀 Book Now

❌ CANCELLATION POLICY

Flexible & Transparent Cancellation Policy 🏆

We understand that travel plans change! Review our cancellation options below based on your booking type:

Booking Type	Cancellation Window	Policy & Next Steps
Hourly E-Bike Rentals Standard & Self-Guided	24+ HOURS NOTICE	Full Refund Cancel or reschedule easily via your confirmation email.
Hourly E-Bike Rentals Standard & Self-Guided	UNDER 24 HOURS	Full Refund / Adjustment Must call 778-761-3987 prior to your start time.
Guided Tours Scheduled Group Experiences	24+ HOURS NOTICE	Full Refund Cancel via your confirmation email link.
Guided Tours Scheduled Group Experiences	UNDER 24 HOURS	Non-Refundable Tour reservations cannot be cancelled same-day.
Group Bookings 8 or More Riders	24+ HOURS NOTICE	Full Refund Cancel or adjust rider count 24+ hours in advance.
Group Bookings 8 or More Riders	UNDER 24 HOURS	Non-Refundable Bikes are reserved exclusively for your group.
No-Shows	MISSED START TIME	No Refunds 🚫 Unclaimed rentals after start time cannot be refunded.

Need to modify your booking? Click the link in your confirmation email or call us directly at 778-761-3987.

🚀 Book Your E-Bike Rental Now

🌧️ WHAT’S YOUR RAIN POLICY?

Fair Weather Guarantee ☔

Cancel or Reschedule Anytime (Before Start): If rain is forecasted, cancel or reschedule at no charge up to your rental start time.
After Rental Period Starts: No refunds once your scheduled reservation window has begun.

🚀 Book Now

💸 HOURLY E-BIKE RENTAL PRICES

Simple, Transparent Hourly Pricing

Package	Total Price	Hourly Rate	Recommended Route
2 Hours	$49	$24.50 / hr	Stanley Park OR Granville Island loop
3 Hours MOST POPULAR	$65	$21.67 / hr	Stanley Park Loop + False Creek photo stops
Half Day (5 Hours)	$79	$15.80 / hr	Explore multiple city highlights + lunch break
Full Day	$99	$10.00 / hr	Full city immersion (UBC, Beaches & Stanley Park)

💰 Early Bird Discount: Reserve at least 12 hours in advance to take 10% OFF your booking! Use promo code BOOKEARLY10 at checkout.

🚀 Book Now

🧑‍🦰 AGE REQUIREMENTS

Rider Age & Waiver Regulations

Age Group	Permitted E-Bike & Authorization Requirements
14–15 Years Old	Restricted to low-power e-bikes only. Parent/guardian must be present to sign liability waiver.
16–18 Years Old	Permitted to ride full-size e-bikes. Parent/guardian must sign liability waiver.
19+ Years Old	Full access to standard adult rental fleet upon signing personal waiver and presenting valid photo ID.

🚀 Book Now

⚖️ WEIGHT LIMITS & CAPACITY

Fleet Weight Accommodations

E-Bike Fleet Category	Weight Capacity Limit
Standard Fleet	Supports individual riders up to 300 lbs.
Heavy-Duty Models	Supports individual riders from 300 lbs to 450 lbs.
Cargo E-Bikes (Kid Carrier)	Max combined payload (Rider + Passenger): 330 lbs.

Note: Please request heavy-duty options in your online booking notes so our shop team can prep your setup in advance!

🚀 Book Now

🧒 OPTIONS FOR KIDS & FAMILY RIDERS

Riding Options for Young Adventurers

🚲 Chariot Child Trailers ($29 flat rate / day):
Tows behind standard e-bikes. Fits 1–2 small children (ages ~2–11) who can sit unassisted. Max total trailer payload: 100 lbs.

Book Chariot Package

🛻 Cargo E-Bike Transporter (From $99 / 2 hrs):
Rear child seat with footrests and safety guards. Fits 1 passenger up to ~13 years old. Total combined rider + passenger capacity: 330 lbs.

Book Cargo E-Bike

Note: We currently do not supply standalone traditional child pedal bikes or frame-mounted baby seats.

💰 DAMAGE DEPOSIT & PROTECTION PLANS

Equipment Protection Options

Plan Tier	Pricing & Deposit Impact	Coverage Details
Basic Theft Coverage	Included Free Requires $250 credit card deposit hold.	Theft coverage with a $1,000 deductible. Does not cover accidental vehicle damage.
Theft Protection Plus RECOMMENDED	$14.95 / bike / day $250 Security Hold Waived!	$0 Theft Deductible + includes up to $750 in accidental damage coverage.

🚀 Book Now

🔒 BIKE LOCK & THEFT PREVENTION REQUIREMENT

Locking Procedures & Theft Prevention

Locks are supplied with every rental. To maintain active theft protection coverage, all riders must follow these verification steps whenever parking an e-bike unattended:

Mandatory Photo-Lock Steps:

Lock frame/rear wheel directly to a fixed, immovable steel structure or bike rack.
Snap a clear phone photo showing the lock secured around the bike frame with the E-Bike Asset Tag # clearly visible.
In case of theft, immediately contact shop phone (778-761-3987) and submit a Vancouver Police Report within 24 hours.

Note: Negligence or failure to supply locking photo verification voids protection policies and incurs full replacement liability ($2,400 + tax).

🚀 Book Now

🚨 EMERGENCY HELP DURING YOUR RIDE

Need Assistance During Your Ride? 🚑

Flat Tire or Mechanical Issue: Call our shop immediately at 778-761-3987 so we can dispatch roadside support or a swap vehicle ASAP.
Live Chat Support: Send your live location or photos on WhatsApp Live Chat.
Medical or Public Safety Emergency: Secure the e-bike in a safe place and dial 911 immediately.

🚀 Book Now

⏳ LATE RETURNS & OVERTIME POLICY

Overtime Fee Notice

Unapproved late returns are charged at $15 per 15-minute window. Because equipment is pre-booked for incoming riders, staying on schedule is required!

Want to extend your ride? Call us at 778-761-3987 before your time expires! If equipment isn’t reserved by another party, we will convert you to a higher hourly package rate rather than charging late fees.

🚀 Book Now

(Multiple DAy) overnight rentals:

💸 MULTI-DAY E-BIKE RENTAL PRICES

Rates 🚴‍♂️✨

Our E-Bikes are top-quality, well-maintained, and replaced annually to ensure the best riding experience.

Rental Package	Price	Avg. Cost Per Hour
2 Days	$159	$79.50 per day
3 Day	$199	$66 per day
4 Day	$249	$62 per day
1 Week	$379	$54 per day

Multi-Day Rentals Available! Click Book Now for up to date availability and rates.

🚀 Book Now

Note: There are no early promo’s for multi-day rentals.

💳 MULTI-DAY RENTAL REQUIREMENTS

Important Info for Multi-Day Rentals

Multi-day rentals must stay in the Vancouver area and picked up from our Vancouver location 750 Pacific Blvd: As per new insurance requirements. All multiple day rentals must stay within the Vancouver area. No transporting to outside districts.
Matching Credit Card & ID Required: Name must match on both. A scan or emailed copy of both is required before rental.
Overnight Storage Locations: You must provide all overnight storage addresses (e.g., hotel, RV park, friend’s house) before pickup.

Note: We reserve the right to cancel or refuse rentals where secure overnight storage cannot be confirmed.

💰 DAMAGE DEPOSIT & PROTECTION PLANS (Multiple Day Rentals)

Choose the Right Level of Protection 🛡️

Item	Details
Basic Theft Protection (Included)	Included with all rentals. Theft covered with $1000 deductible. No damage coverage.
Theft Protection Plus (Optional)	Price varies based on length per bike/day (Discounted on longer contracts). Includes $0 theft deductible and accidental damage coverage up to $750.
Security Deposit	– No, Theft Protection Plus: $2,000 per e-bike – Yes, Theft Protection Plus: $1,000 per e-bike Fully refundable if bike is returned in good condition.

Important: If protection plan conditions aren’t met, renter is liable for full replacement value: $2,000 + tax per bike. Charged to renters credit card as per contract

🔒 BIKE LOCK & THEFT POLICY

Lock It or Lose It! 🔐

Each rental includes a premium lock.
Always lock to a fixed object with the lock passing through the frame or rear wheel.
Take a timestamped photo of the locked bike every time you park it.
Bike # must be visible in the photo.

🛡️ To Qualify for Any Protection Plan:

Take locking photos every time you leave the bike.
Report any theft to us immediately: 778-761-3987
File a police report within 24 hours:
- File online or call 604-717-3321
Provide the report number, and return the lock and key if available.

Warning: No photo = no coverage. You are fully liable for the replacement cost if the locking protocol isn’t followed.

🚨 MULTI-DAY EMERGENCY HELP

Need Help on the Road?

Multi-day rentals are often out of city or after hours. Emergency help is more limited.
If you’re in trouble, call 778-761-3987 and we’ll try our best to assist.
For life-threatening issues, lock the bike and call 911.

Tip: Always let us know your route and where you’re staying so we can help you faster if needed.

⏳ LATE RETURNS – MULTI-DAY RENTALS

$49/day late fee if you let us know in advance and we approve the extension (subject to availability).
$149/day late fee if bike is returned late without notice.

Reminder: These bikes are often booked for others after you. Please communicate if you need more time so we can make it work!

world famous seawall awaits you!

Book now risk-free! 🚲 Lock in your adventure before it sells out—Vancouver’s busy season fills up fast!

GUIDED E-BIKE TOUR INFORMATION:

💸 SHOULD I TIP MY E-BIKE TOUR GUIDE?

Tipping is not required — but always appreciated! 😊

If you had a great experience, tipping is a thoughtful way to show your gratitude for your guide’s effort and energy. Many guests choose to include a tip as part of their tour budget if they’re happy with the service.

⏰ WHAT TIME SHOULD I ARRIVE FOR THE TOUR? WHAT IF I’M LATE?

Please arrive at least 15 minutes early

We need time to check you in, go over safety info, sign waivers, and fit you for your E-Bike and helmet.

If you’re running late:

Call us and we’ll try to fit you in mid-tour (if possible).
If that doesn’t work, we’ll switch you to a full-day self-guided rental so you can still enjoy the ride!

📍 WHERE DO THE E-BIKE TOURS START AND END?

All tours begin and end at our HQ:

📍 750 Pacific Blvd — right by the basketball courts. This is your launch point for every Alien E-Bike adventure!

🗓️ DO I HAVE TO BOOK AN E-BIKE TOUR IN ADVANCE?

Yes — advance booking is highly recommended!

Reserve your spot directly on our website.

🚀 Book Now

Need a same-day booking? Call us @ +1-778-761-3987 to check for last-minute openings.

🌧️ WHAT IF IT RAINS ON THE DAY OF MY E-BIKE TOUR?

Welcome to the West Coast — we ride rain or shine! ☔

Just bring a light rain jacket or dress in layers. We call it “liquid sunshine.”

Need to cancel? No problem — give us at least 24 hours’ notice for a full refund.

🔁 WHAT IS YOUR CANCELLATION POLICY?

Our cancellation rules differ slightly for guided tours

Cancellation Time	Refund Policy
24+ hours before tour	Full refund
Less than 24 hours	No refund, but we may offer a reschedule if availability allows

👋 MEET OUR GUIDE CAMERON: 3RD GENERATION CANADIAN

Say hello to Cameron — your local guide and storyteller! 🇨🇦

Cameron is a proud 3rd generation Canadian who has lived in Vancouver his entire life. With deep roots in the city and a genuine passion for people, he’s the perfect host for your two-wheeled adventure.

He knows every nook and cranny of Vancouver’s scenic bike paths and hidden gems — and he’s got a story to share around every corner! Whether it’s a quiet waterfront view or a quirky piece of local history, Cameron brings the city to life in a way that only a true local can.

Come ride with us and experience Vancouver through Cameron’s eyes — it’s an adventure of a lifetime! 🚴‍♂️✨

🚀 Book Now

Tour the seawall in vip style

Book now! Lock in your adventure before it sells out—Vancouver’s busy season fills up fast!

e-bike rentals for Corporate rentals and events:

🚲 CORPORATE E-BIKE RENTALS – WHAT ARE MY OPTIONS?

We’ve got your team covered with up to 16 E-Bikes per van, ready for delivery across the Lower Mainland!

Whether your adventure starts at the Olympic Torch or ends at Granville Island, we’ll get your team rolling.

Flexible delivery & pickup at your desired location.
Ideal for team-building events, off-sites, and corporate incentives.
Convenient logistics so you can focus on fun, not planning.

Just don’t try to pedal across the water—our E-Bikes aren’t fans of swimming! 😆

📧 Email us for details: events@ebikerentalvancouver.com

💰 GROUP DISCOUNTS & SPECIAL PACKAGES

Planning a large group outing? We’ve got exclusive packages & discounts just for you!

Available for corporate events, conferences, and private groups.
Discounts available for groups renting 6 or more E-Bikes.
Custom add-ons: guided tours, scenic stops, and catering options (on request).

Get the VIP treatment! Contact us at:

📧 events@ebikerentalvancouver.com
📞 +1-778-761-3987

📍 CUSTOM TOURS FOR CORPORATE GROUPS

Sky’s the limit! Your route, your way. 🚴‍♂️

From Metrotown to Downtown, North Vancouver to UBC, we tailor your E-Bike tour to your group’s interests.

Want something unique? We can design your ride around:

Historic landmarks & city attractions 🏛️
Seawall & waterfront routes 🌊
Food & drink stops for a tasty adventure 🍽️

📧 Let’s plan your perfect route! events@ebikerentalvancouver.com

⏳ HOW FAR IN ADVANCE SHOULD WE BOOK?

The early bird catches the E-Bike! 🕒

Peak season (May–September): Large corporate bookings should be made at least 2-4 weeks in advance to ensure availability.

Smaller groups (6-10 riders) – book at least 1 week ahead.
Larger groups (10+ riders) – book 2+ weeks ahead.
VIP & custom tours – contact us early for the best selection!

📧 Secure your date now: events@ebikerentalvancouver.com

e-bike rentals for film and movies

🎬 E-BIKE RENTALS FOR FILM & MOVIE PRODUCTIONS

Need a fleet of E-Bikes for your next blockbuster? 🎥🚴‍♂️

Just email us the details, and we’ll roll out the red carpet—E-Bike style. Our vans are ready to deliver the stars (E-Bikes, that is) right to your set.

Just ensure your epic chase scenes are E-Bike-friendly! 🏎️💨

📧 Email us for details: events@ebikerentalvancouver.com

📅 LONG-TERM E-BIKE RENTALS FOR FILM SHOOTS

Need E-Bikes for a day, a week, or a month-long epic?

We’ve got you covered. Whether your film shoot is a one-day production or an extended shoot, we can accommodate your needs.

Just remember—our E-Bikes don’t do their own stunts! 🎭

📧 For long-term rental details: events@ebikerentalvancouver.com

🎭 CUSTOMIZATION & MODIFICATIONS FOR FILMING

Need custom props? Our E-Bikes prefer to stay in their original “costumes.”

Minor modifications may be possible, but they must be returned in their original condition. No permanent tattoos or piercings, please! 😆

📧 Contact us for customization requests: events@ebikerentalvancouver.com

📍 FILMING RESTRICTIONS & GUIDELINES FOR PUBLIC SPACES

Where can E-Bikes be used for filming?

E-Bikes can operate in nearly all locations where regular bikes are permitted.

⚠️ Check your local regulations before filming. And remember—no E-Biking through the mayor’s rose garden! 🌹🚴‍♂️

🔧 ON-SET LOGISTICS, MAINTENANCE & SUPPORT

We handle logistics so you can focus on filming! 🎬

All E-Bikes are delivered in a Ford Transit Van, fully charged and ready to go.
Our team ensures each E-Bike arrives in perfect working condition.
If there’s any on-set drama (of the mechanical kind), our technician is on hand to save the day! 🛠️

📧 For more info: events@ebikerentalvancouver.com

Options for kids

We Now Have Cargo E-Bike Child Carriers in Stock! *Limited E-Cargo Availability

Basket

Guard Rails

Battery

Helmets