faqs

questions and answers

General Questions:

🚴‍♂️ WHAT’S INCLUDED?

Your E-Bike rental comes with everything you need to hit the road:

  • E-Bike (obviously! 🚲⚡)
  • Helmet (safety first! 🪖)
  • Bike Lock (because we’d like to keep our bikes safe 🔒)
  • Cell Phone Holder (one per group – perfect for navigation & photos! 📱🗺️)
  • Free Easy-to-Follow Map (designed for effortless exploration of Vancouver’s top sights 🏙️)

Everything you need for an effortless and enjoyable ride! 🚴‍♂️✨

🌊 WHY START YOUR ADVENTURE ON THE FALSE CREEK SEAWALL?

The Perfect Launchpad for an Unforgettable E-Bike Journey:

  • Cover Great Distances Easily – On an E-Bike, you can explore much more of Vancouver without getting tired! 🚴‍♀️⚡
  • Central Starting Location – Start right in the heart of the city, not at the edge. No need to backtrack through busy streets! 🏙️
  • Seamless Seawall Access – Our location connects you directly to the False Creek and Stanley Park Seawalls — the two best bike routes in Vancouver! 🌉🌲
  • Protected Bike Lanes – Enjoy 40+ kilometers of uninterrupted, 99% protected bike lanes, making it the longest continuous waterfront path in the world! 🛡️🚲
  • Skip Dangerous Traffic – Stay safe and relaxed on beautiful pathways — no need to ride through busy car streets! 🚦🚫
  • Ample Parking – Easy parking options available if you’re driving to us! 🚗🅿️
  • Walkable from 3 SkyTrain Stations – Super convenient access by public transit! 🚈👟
  • Next to Plaza of Nations Water Taxi Stop – Easily get to us by water taxi! Or at the end of your ride take the water taxi straight to Granville Island. 🚈👟
  • Large E-Bike Practice Area – Practice riding safely before you hit the main trails. 🛞✅
  • Close to Major Hotels – Perfect for visitors staying downtown — minutes away! 🏨🌟
  • Gateway to Incredible Memories – Start your adventure the right way and make memories that last a lifetime! ✨📸

Start smart, ride safe, and see it all — the adventure of a lifetime awaits! 🌟🌎

🚲 WHAT E-BIKES DO YOU HAVE?
What Will I Be Riding?
The Alien Astro E-Bike comes equipped with a 500W motor, pedal assist, full throttle, and fat tires for easy handling of Stanley Park trails. It fits riders from 4’10” to 6’4″ and up to 350 lbs, with adjustable handlebars and includes a handy rear bag for essentials. An E-Bike designed for our mature customers in mind.

Astro E-Bike
NEW: Seawall Cruiser Easy Rider:
Perfect for those new to e-biking or a bit nervous about jumping in. The Seawall Cruiser Easy Rider offers a relaxed, upright ride with a step-thru frame and simplified controls—ideal for a casual cruise along the Seawall. *limited supply. We will reserve for people that choose “Not Confident or Beginner Level” during check-out.

Seawall Cruiser Easy Rider
❌ CANCELLATION POLICY

Cancel Anytime, Worry-Free—The Best Policy in the Industry! 🏆

Cancellation Period Refund Policy
24+ Hours Before Full Refund (Cancel or Reschedule via Confirmation Email)
Same Day (Hourly Rentals) Call us for changes and cancellations.📞 (Applies to hourly rentals only. Guided Tours cannot cancel same day)
No-Shows No Refunds. 🚫
Need to cancel or reschedule? There is a link in your confirmation email or call us at 778-761-3987 for help!

Special Note for Groups of 8 or More: Due to the extra planning involved, cancellations within 24 hours are not allowed for large group bookings. When you reserve, we dedicate E-Bikes specifically for your group — so last-minute cancellations make it tough for us to recover those spots.

We totally understand that plans can change! Just be sure to make any adjustments or cancellations at least 24 hours in advance for a full refund. 👍

💸 HOURLY E-BIKE RENTAL PRICES

Premium E-Bikes, Brand New Every Year! 🚴‍♂️✨

Our E-Bikes are top-quality, well-maintained, and replaced annually to ensure the best riding experience.

Rental Package Price Avg. Cost Per Hour Best For
2 Hours $49 $24.50/hr Stanley Park OR Granville Island loop
3 Hours (Most Popular) $65 $21.67/hr One major loop with time for photos
Half Day (5 Hours) $79 $15.80/hr Explore multiple routes with breaks
Full Day (Open till Close) $99 $10/hr See it all! Picnic, UBC trek, or sunset ride

Multi-Day Rentals Available! Click Book Now for up to date availability and rates.

🚀 Book Now

Book at least 12 hours in advance for 10% off your entire package. Use promo code EARLY10. Book risk-free and reserve your E-Bikes now!

🎒 WHAT DO I NEED TO BRING?

Think of it as packing for a mini adventure! 🎒

  • Water (stay hydrated 💧)
  • Hat & Sunglasses (sun protection 🕶️🌞)
  • Sunscreen (because sunburns aren’t fun 😎)
  • Snacks & Drinks (fuel for your ride! 🍎🥤)
  • Weather-appropriate clothing (dress smart! ☁️🌧️)
🧑‍🦰 AGE REQUIREMENTS
Age Requirement
14-15 years Can rent a low powered E-Bike Only (staff discretion applies based on height and ability).
16-18 years Can rent a full sized E-Bike (staff discretion applies based on height and ability).
All Under 19 A parent or guardian must be present and must sign a waive on their behalf
💰 DAMAGE DEPOSIT & PROTECTION PLANS (Hourly Rentals)

Protect Your Ride – Flexible Options Available! 🛡️

Item Details
Basic Theft Protection (Included) Included at no extra cost. Covers theft with a deductible of $1000.
Does not cover damage or loss due to improper locking.
Theft Protection Plus (Optional Peace of Mind) $14.95 per bike/day.
Includes theft protection with $0 deductible and damage forgiveness up to $750 for accidental incidents.
Refundable Security Deposit $250 per E-Bike (pre-authorized on your credit card).
This is Waived with Theft Protection Plus Upgrade.

Note: If protection requirements are not followed, renter is responsible for the full replacement charge of $2,400 (plus tax).

🔒 BIKE LOCK & THEFT POLICY

Protect Your Ride – Lock It Up! 🔐

  • A high-quality lock is included with every rental. 🛑
  • Always lock your E-Bike properly whenever you park it – theft can happen anywhere, even in safe cities like Vancouver.
  • Full replacement cost if locking steps not followed: $2,400 + tax.


🛡️ Protection Plan Options

  • Basic Theft Protection (Included in all rentals) – Theft coverage only, with a $1000 deductible. No damage coverage.
  • Theft Protection Plus ($14.95/day) – $0 deductible for theft, and bonus includes up to $750 in accidental damage forgiveness.

📋 To Qualify for Any Protection Plan:

  1. Take a locking photo every time you leave the bike unattended:
    • Bike must be locked to a fixed, immovable object (e.g., bike rack, steel pole).
    • Lock must pass through the frame or rear wheel.
    • The E-Bike # must be clearly visible in the photo.
  2. Report theft immediately: Call us at 778-761-3987.
  3. File a police report within 24 hours:
  4. Provide us the police report number and return the original lock and key (if available).

🔹 Important: No photo = no coverage.
Failure to follow the required steps will void protection and result in full liability.

🚨 EMERGENCY HELP DURING YOUR RIDE

Need Assistance? We’ve Got Your Back! 🚑

  • Flat tire or mechanical issue? Call us at 778-761-3987 and we’ll dispatch help ASAP.
  • Prefer WhatsApp? Chat with us live on WhatsApp.
  • In a real emergency? Lock the E-Bike and call 911 immediately.
⏳ LATE RETURNS & OVERTIME FEES (Hourly Rentals)
  • $15 per 15 minutes late applies if you exceed your time without asking us first. We have stiff penalties because there could be someone waiting on your to return you ebike and next in line.
  • Having too much fun? Need extra time? Call us ahead, and we’ll see what we can do! If there is no bookings after you we can upgrade you to a higher package and save you money!

(Multiple DAy) overnight rentals:

💸 MULTI-DAY E-BIKE RENTAL PRICES

Rates 🚴‍♂️✨

Our E-Bikes are top-quality, well-maintained, and replaced annually to ensure the best riding experience.

Rental Package Price Avg. Cost Per Hour
2 Days $159 $79.50 per day
3 Day $199 $66 per day
4 Day $249 $62 per day
1 Week $379 $54 per day

Multi-Day Rentals Available! Click Book Now for up to date availability and rates.

🚀 Book Now

Note: There are no early promo’s for multi-day rentals.
💳 MULTI-DAY RENTAL REQUIREMENTS

Important Info for Multi-Day Rentals

  • Multi-day rentals must stay in the Vancouver area and picked up from our Vancouver location 750 Pacific Blvd: As per new insurance requirements. All multiple day rentals must stay within the Vancouver area. No transporting to outside districts.
  • Matching Credit Card & ID Required: Name must match on both. A scan or emailed copy of both is required before rental.
  • Overnight Storage Locations: You must provide all overnight storage addresses (e.g., hotel, RV park, friend’s house) before pickup.

Note: We reserve the right to cancel or refuse rentals where secure overnight storage cannot be confirmed.

💰 DAMAGE DEPOSIT & PROTECTION PLANS (Multiple Day Rentals)

Choose the Right Level of Protection 🛡️

Item Details
Basic Theft Protection (Included) Included with all rentals. Theft covered with $1000 deductible. No damage coverage.
Theft Protection Plus (Optional) Price varies based on length per bike/day (Discounted on longer contracts). Includes $0 theft deductible and accidental damage coverage up to $750.
Security Deposit – No, Theft Protection Plus: $2,400 per e-bike
– Yes, Theft Protection Plus: $1,000 per e-bike

Fully refundable if bike is returned in good condition.

Important: If protection plan conditions aren’t met, renter is liable for full replacement value: $2,400 + tax per bike. Charged to renters credit card as per contract

🔒 BIKE LOCK & THEFT POLICY

Lock It or Lose It! 🔐

  • Each rental includes a premium lock.
  • Always lock to a fixed object with the lock passing through the frame or rear wheel.
  • Take a timestamped photo of the locked bike every time you park it.
  • Bike # must be visible in the photo.

🛡️ To Qualify for Any Protection Plan:

  1. Take locking photos every time you leave the bike.
  2. Report any theft to us immediately: 778-761-3987
  3. File a police report within 24 hours:
  4. Provide the report number, and return the lock and key if available.

Warning: No photo = no coverage. You are fully liable for the replacement cost if the locking protocol isn’t followed.

🚨 MULTI-DAY EMERGENCY HELP

Need Help on the Road?

  • Multi-day rentals are often out of city or after hours. Emergency help is more limited.
  • If you’re in trouble, call 778-761-3987 and we’ll try our best to assist.
  • For life-threatening issues, lock the bike and call 911.

Tip: Always let us know your route and where you’re staying so we can help you faster if needed.

⏳ LATE RETURNS – MULTI-DAY RENTALS
  • $39/day late fee if you let us know in advance and we approve the extension (subject to availability).
  • $99/day late fee if bike is returned late without notice.

Reminder: These bikes are often booked for others after you. Please communicate if you need more time so we can make it work!

world famous seawall awaits you!

Book now risk-free! 🚲 Lock in your adventure before it sells out—Vancouver’s busy season fills up fast!

Let's Go Riding! BOOK NOW!

GUIDED E-BIKE TOUR INFORMATION:

💸 SHOULD I TIP MY E-BIKE TOUR GUIDE?

Tipping is not required — but always appreciated! 😊

If you had a great experience, tipping is a thoughtful way to show your gratitude for your guide’s effort and energy. Many guests choose to include a tip as part of their tour budget if they’re happy with the service.

⏰ WHAT TIME SHOULD I ARRIVE FOR THE TOUR? WHAT IF I’M LATE?

Please arrive at least 15 minutes early

We need time to check you in, go over safety info, sign waivers, and fit you for your E-Bike and helmet.

If you’re running late:

  • Call us and we’ll try to fit you in mid-tour (if possible).
  • If that doesn’t work, we’ll switch you to a full-day self-guided rental so you can still enjoy the ride!
📍 WHERE DO THE E-BIKE TOURS START AND END?

All tours begin and end at our HQ:

📍 750 Pacific Blvd — right by the basketball courts. This is your launch point for every Alien E-Bike adventure!

🗓️ DO I HAVE TO BOOK AN E-BIKE TOUR IN ADVANCE?

Yes — advance booking is highly recommended!

  • Reserve your spot directly on our website.
  • Need a same-day booking? Call us @ +1-778-761-3987 to check for last-minute openings.
🌧️ WHAT IF IT RAINS ON THE DAY OF MY E-BIKE TOUR?

Welcome to the West Coast — we ride rain or shine! ☔

Just bring a light rain jacket or dress in layers. We call it “liquid sunshine.”

Need to cancel? No problem — give us at least 24 hours’ notice for a full refund.

🔁 WHAT IS YOUR CANCELLATION POLICY?

Our cancellation rules differ slightly for guided tours

Cancellation Time Refund Policy
24+ hours before tour Full refund
Less than 24 hours No refund, but we may offer a reschedule if availability allows
👋 MEET OUR GUIDE CAMERON: 3RD GENERATION CANADIAN

Say hello to Cameron — your local guide and storyteller! 🇨🇦

Cameron is a proud 3rd generation Canadian who has lived in Vancouver his entire life. With deep roots in the city and a genuine passion for people, he’s the perfect host for your two-wheeled adventure.

He knows every nook and cranny of Vancouver’s scenic bike paths and hidden gems — and he’s got a story to share around every corner! Whether it’s a quiet waterfront view or a quirky piece of local history, Cameron brings the city to life in a way that only a true local can.

Come ride with us and experience Vancouver through Cameron’s eyes — it’s an adventure of a lifetime! 🚴‍♂️✨

Meet Cameron

Tour the seawall in vip style

Book now! 🚲 Lock in your adventure before it sells out—Vancouver’s busy season fills up fast!

BOOK NOW!

e-bike rentals for Corporate rentals and events:

🚲 CORPORATE E-BIKE RENTALS – WHAT ARE MY OPTIONS?

We’ve got your team covered with up to 16 E-Bikes per van, ready for delivery across the Lower Mainland!

Whether your adventure starts at the Olympic Torch or ends at Granville Island, we’ll get your team rolling.

  • Flexible delivery & pickup at your desired location.
  • Ideal for team-building events, off-sites, and corporate incentives.
  • Convenient logistics so you can focus on fun, not planning.

Just don’t try to pedal across the water—our E-Bikes aren’t fans of swimming! 😆

📧 Email us for details: events@ebikerentalvancouver.com

💰 GROUP DISCOUNTS & SPECIAL PACKAGES

Planning a large group outing? We’ve got exclusive packages & discounts just for you!

  • Available for corporate events, conferences, and private groups.
  • Discounts available for groups renting 6 or more E-Bikes.
  • Custom add-ons: guided tours, scenic stops, and catering options (on request).

Get the VIP treatment! Contact us at:

📧 events@ebikerentalvancouver.com
📞 +1-778-761-3987
📍 CUSTOM TOURS FOR CORPORATE GROUPS

Sky’s the limit! Your route, your way. 🚴‍♂️

From Metrotown to Downtown, North Vancouver to UBC, we tailor your E-Bike tour to your group’s interests.

Want something unique? We can design your ride around:
  • Historic landmarks & city attractions 🏛️
  • Seawall & waterfront routes 🌊
  • Food & drink stops for a tasty adventure 🍽️
📧 Let’s plan your perfect route! events@ebikerentalvancouver.com
⏳ HOW FAR IN ADVANCE SHOULD WE BOOK?

The early bird catches the E-Bike! 🕒

Peak season (May–September): Large corporate bookings should be made at least 2-4 weeks in advance to ensure availability.

  • Smaller groups (6-10 riders) – book at least 1 week ahead.
  • Larger groups (10+ riders) – book 2+ weeks ahead.
  • VIP & custom tours – contact us early for the best selection!

📧 Secure your date now: events@ebikerentalvancouver.com

e-bike rentals for film and movies

🎬 E-BIKE RENTALS FOR FILM & MOVIE PRODUCTIONS

Need a fleet of E-Bikes for your next blockbuster? 🎥🚴‍♂️

Just email us the details, and we’ll roll out the red carpet—E-Bike style. Our vans are ready to deliver the stars (E-Bikes, that is) right to your set.

Just ensure your epic chase scenes are E-Bike-friendly! 🏎️💨

📧 Email us for details: events@ebikerentalvancouver.com
📅 LONG-TERM E-BIKE RENTALS FOR FILM SHOOTS

Need E-Bikes for a day, a week, or a month-long epic?

We’ve got you covered. Whether your film shoot is a one-day production or an extended shoot, we can accommodate your needs.

Just remember—our E-Bikes don’t do their own stunts! 🎭

📧 For long-term rental details: events@ebikerentalvancouver.com
🎭 CUSTOMIZATION & MODIFICATIONS FOR FILMING

Need custom props? Our E-Bikes prefer to stay in their original “costumes.”

Minor modifications may be possible, but they must be returned in their original condition. No permanent tattoos or piercings, please! 😆

📧 Contact us for customization requests: events@ebikerentalvancouver.com
📍 FILMING RESTRICTIONS & GUIDELINES FOR PUBLIC SPACES

Where can E-Bikes be used for filming?

E-Bikes can operate in nearly all locations where regular bikes are permitted.

⚠️ Check your local regulations before filming. And remember—no E-Biking through the mayor’s rose garden! 🌹🚴‍♂️

🔧 ON-SET LOGISTICS, MAINTENANCE & SUPPORT

We handle logistics so you can focus on filming! 🎬

  • All E-Bikes are delivered in a Ford Transit Van, fully charged and ready to go.
  • Our team ensures each E-Bike arrives in perfect working condition.
  • If there’s any on-set drama (of the mechanical kind), our technician is on hand to save the day! 🛠️
📧 For more info: events@ebikerentalvancouver.com