faqs

questions and answers

General Questions:

๐Ÿšดโ€โ™‚๏ธ WHATโ€™S INCLUDED?

Your E-Bike rental comes with everything you need to hit the road:

  • E-Bike (obviously! ๐Ÿšฒโšก)
  • Helmet (safety first! ๐Ÿช–)
  • Bike Lock (because weโ€™d like to keep our bikes safe ๐Ÿ”’)
  • Cell Phone Holder (one per group โ€“ perfect for navigation & photos! ๐Ÿ“ฑ๐Ÿ—บ๏ธ)
  • Free Easy-to-Follow Map (designed for effortless exploration of Vancouverโ€™s top sights ๐Ÿ™๏ธ)

Everything you need for an effortless and enjoyable ride! ๐Ÿšดโ€โ™‚๏ธโœจ

โŒ CANCELLATION POLICY

Cancel Anytime, Worry-Freeโ€”The Best Policy in the Industry! ๐Ÿ†

Cancellation Period Refund Policy
24+ Hours Before Full Refund (Cancel or Reschedule via Confirmation Email)
Same Day Call us for changes and cancellations.๐Ÿ“ž (Applies to hourly rentals only. Tours cannot cancel same day)
No-Shows No Refunds. ๐Ÿšซ
Need to cancel or reschedule? There is a link in your confirmation email or call us at 778-761-3987 for help!
๐Ÿ’ธ E-BIKE RENTAL PRICES

Premium E-Bikes, Brand New Every Year! ๐Ÿšดโ€โ™‚๏ธโœจ

Our E-Bikes are top-quality, well-maintained, and replaced annually to ensure the best riding experience.

Rental Package Price Avg. Cost Per Hour Best For
2 Hours $49 $24.50/hr Stanley Park OR Granville Island loop
3 Hours (Most Popular) $65 $21.67/hr One major loop with time for photos
Half Day (5 Hours) $79 $15.80/hr Explore multiple routes with breaks
Full Day (7+ Hours) $99 $14.14/hr See it all! Picnic, UBC trek, or sunset ride

Multi-Day Rentals Available! Call us at 778-761-3987 for availability and special rates.

๐Ÿš€ Book Now

Book at least 12 hours in advance for 10% off your entire package. Use promo code EARLY10. Book risk-free and reserve your E-Bikes now!

๐ŸŽ’ WHAT DO I NEED TO BRING?

Think of it as packing for a mini adventure! ๐ŸŽ’

  • Water (stay hydrated ๐Ÿ’ง)
  • Hat & Sunglasses (sun protection ๐Ÿ•ถ๏ธ๐ŸŒž)
  • Sunscreen (because sunburns arenโ€™t fun ๐Ÿ˜Ž)
  • Snacks & Drinks (fuel for your ride! ๐ŸŽ๐Ÿฅค)
  • Weather-appropriate clothing (dress smart! โ˜๏ธ๐ŸŒง๏ธ)
๐Ÿง‘โ€๐Ÿฆฐ AGE REQUIREMENTS
Age Requirement
16+ years Can rent an e-bike (staff discretion applies based on height and ability).
Under 19 A parent or guardian must be present.
๐Ÿ’ฐ DAMAGE DEPOSIT & INSURANCE

Protect Your Ride โ€“ Flexible Options Available! ๐Ÿ›ก๏ธ

Item Cost
Refundable Security Deposit $250 per bike (pre-authorized on your credit card).
Not required if insurance is purchased.
Theft & Damage Insurance $14.99 per bike/day (Covers theft with a $399 deductible and includes 100% damage coverage up to $1000).

Note: If you purchase theft & damage insurance, the **$250 security deposit is waived** for your rental per E-Bike

๐Ÿ”’ BIKE LOCK & THEFT POLICY

Protect Your Ride โ€“ Lock It Up! ๐Ÿ”

  • Yes! A high-quality lock is included with every rental. ๐Ÿ›‘
  • Always lock your E-Bike whenever you park it! E-Bike theft is common in big cities like Vancouver.
  • Stolen bike replacement charge: $2100 + tax (If no insurance was purchased).



๐Ÿ›ก๏ธ Theft & Damage Insurance

For peace of mind, we offer **Theft and Damage Insurance** for only $14.95 per e-bike. This premium coverage includes:

  • 100% Damage Insurance โ€“ Covers up to $1000 in repairs.
  • Premium Theft Insurance โ€“ Deductible of $399 for the E-Bike and battery.

๐Ÿ“œ To Qualify for Theft Insurance:

  1. Take a picture of the E-Bike properly locked EVERY TIME it is left unattended. The picture must show:
    • The E-Bike locked to a fixed object (e.g., bike rack, metal railing, or solid pole).
    • The lock around the back tire and/or frame with the security tag clearly visible in the photo.
  2. In the event of theft: Call us immediately at 778-761-3987.
  3. Report the theft: File a stolen e-bike report within 24 hours:
  4. Send us the police report number, and your deductible will be $399 per E-Bike. The remaining balance will be covered by the insurance.

๐Ÿ”น **No photo = No coverage.** Proper locking proof is required to qualify for the insurance claim.

๐Ÿšจ EMERGENCY HELP DURING YOUR RIDE

Need assistance? Weโ€™ve got your back! ๐Ÿš‘

  • Flat tire or E-Bike issue? Call us at 778-761-3987, and weโ€™ll send help ASAP.
  • Prefer WhatsApp? Chat with us live on WhatsApp.
  • Real emergency? Lock the E-Bike and call 911 immediately.
โณ LATE RETURNS & OVERTIME FEES
  • $15 per hour fee applies if you exceed your time without asking us first.
  • Having too much fun? Need extra time? Call us ahead, and weโ€™ll see what we can do! If there is no bookings after you we can upgrade you to a higher package and save you money!

e-bike rentals for Corporate rentals and events:

๐Ÿšฒ CORPORATE E-BIKE RENTALS โ€“ WHAT ARE MY OPTIONS?

Weโ€™ve got your team covered with up to 16 E-Bikes per van, ready for delivery across the Lower Mainland!

Whether your adventure starts at the Olympic Torch or ends at Granville Island, weโ€™ll get your team rolling.

  • Flexible delivery & pickup at your desired location.
  • Ideal for team-building events, off-sites, and corporate incentives.
  • Convenient logistics so you can focus on fun, not planning.

Just donโ€™t try to pedal across the waterโ€”our E-Bikes arenโ€™t fans of swimming! ๐Ÿ˜†

๐Ÿ“ง Email us for details: events@ebikerentalvancouver.com

๐Ÿ’ฐ GROUP DISCOUNTS & SPECIAL PACKAGES

Planning a large group outing? Weโ€™ve got exclusive packages & discounts just for you!

  • Available for corporate events, conferences, and private groups.
  • Discounts available for groups renting 6 or more E-Bikes.
  • Custom add-ons: guided tours, scenic stops, and catering options (on request).

Get the VIP treatment! Contact us at:

๐Ÿ“ง events@ebikerentalvancouver.com
๐Ÿ“ž +1-778-761-3987
๐Ÿ“ CUSTOM TOURS FOR CORPORATE GROUPS

Sky’s the limit! Your route, your way. ๐Ÿšดโ€โ™‚๏ธ

From Metrotown to Downtown, North Vancouver to UBC, we tailor your E-Bike tour to your groupโ€™s interests.

Want something unique? We can design your ride around:
  • Historic landmarks & city attractions ๐Ÿ›๏ธ
  • Seawall & waterfront routes ๐ŸŒŠ
  • Food & drink stops for a tasty adventure ๐Ÿฝ๏ธ
๐Ÿ“ง Letโ€™s plan your perfect route! events@ebikerentalvancouver.com
๐ŸŽฏ TEAM-BUILDING & CHALLENGES

Looking for a fun corporate challenge?

While we donโ€™t have built-in activities, we love helping you set up scavenger hunts or other interactive challenges.

Ideas for Your Team Ride:
  • Photo challenges ๐Ÿ“ธ
  • Trivia stops ๐Ÿง 
  • Checkpoints at key landmarks ๐Ÿšฉ

Just remember, finding a hidden E-Bike in Stanley Park might be tougher than you think! ๐Ÿ˜†

โณ HOW FAR IN ADVANCE SHOULD WE BOOK?

The early bird catches the E-Bike! ๐Ÿ•’

Peak season (Mayโ€“September): Large corporate bookings should be made at least 2-4 weeks in advance to ensure availability.

  • Smaller groups (6-10 riders) โ€“ book at least 1 week ahead.
  • Larger groups (10+ riders) โ€“ book 2+ weeks ahead.
  • VIP & custom tours โ€“ contact us early for the best selection!

๐Ÿ“ง Secure your date now: events@ebikerentalvancouver.com

e-bike rentals for film and movies

๐ŸŽฌ E-BIKE RENTALS FOR FILM & MOVIE PRODUCTIONS

Need a fleet of E-Bikes for your next blockbuster? ๐ŸŽฅ๐Ÿšดโ€โ™‚๏ธ

Just email us the details, and we’ll roll out the red carpetโ€”E-Bike style. Our vans are ready to deliver the stars (E-Bikes, that is) right to your set.

Just ensure your epic chase scenes are E-Bike-friendly! ๐ŸŽ๏ธ๐Ÿ’จ

๐Ÿ“ง Email us for details: events@ebikerentalvancouver.com
๐Ÿ“… LONG-TERM E-BIKE RENTALS FOR FILM SHOOTS

Need E-Bikes for a day, a week, or a month-long epic?

Weโ€™ve got you covered. Whether your film shoot is a one-day production or an extended shoot, we can accommodate your needs.

Just rememberโ€”our E-Bikes donโ€™t do their own stunts! ๐ŸŽญ

๐Ÿ“ง For long-term rental details: events@ebikerentalvancouver.com
๐ŸŽญ CUSTOMIZATION & MODIFICATIONS FOR FILMING

Need custom props? Our E-Bikes prefer to stay in their original “costumes.”

Minor modifications may be possible, but they must be returned in their original condition. No permanent tattoos or piercings, please! ๐Ÿ˜†

๐Ÿ“ง Contact us for customization requests: events@ebikerentalvancouver.com
๐Ÿ“ FILMING RESTRICTIONS & GUIDELINES FOR PUBLIC SPACES

Where can E-Bikes be used for filming?

E-Bikes can operate in nearly all locations where regular bikes are permitted.

โš ๏ธ Check your local regulations before filming. And rememberโ€”no E-Biking through the mayorโ€™s rose garden! ๐ŸŒน๐Ÿšดโ€โ™‚๏ธ

๐Ÿ”ง ON-SET LOGISTICS, MAINTENANCE & SUPPORT

We handle logistics so you can focus on filming! ๐ŸŽฌ

  • All E-Bikes are delivered in a Ford Transit Van, fully charged and ready to go.
  • Our team ensures each E-Bike arrives in perfect working condition.
  • If there’s any on-set drama (of the mechanical kind), our technician is on hand to save the day! ๐Ÿ› ๏ธ
๐Ÿ“ง For more info: events@ebikerentalvancouver.com